F.A.Q.

GENERAL QUESTIONS: 

Is shipping free? Yes! Shipping is free for all domestic orders. International orders valued at $250+ will also receive free shipping.

Do you ship internationally? Yes! Many of our customers are based in Europe and Australia, but we have shipped all over the world! Please note that international taxes and import duties are the responsibility of the customer.

 Do you offer expedited shipping? Yes! Please email us at hello@kulayan.com with your specific needs.

Do you accept exchanges? We are unable to process exchanges at this time. We ask that you return the original item and repurchase in the size/color that you'd prefer.

Do you offer free return shipping? We are unable to offer free return shipping at this time.

How do I return something? Please send us an email at returns@kulayan.com with your order # and mailing address for return instructions. While we don't cover return shipping, there are no restocking fees on any of our items. Please note that intimate items, such as underwear are not refundable.

Where are your items manufactured? Kulayan is transitioning it's manufacturing from California to Manila, Philippines. This is where our founder grew up and lived for 10 years. We've partnered with a small studio located 1.5 hours outside the capital. Our workers receive above minimum wage, have a safe and clean work environment and are treated as members of an extended family. Some of our seamstresses have been with this studio for 30+ years!

Do you offer bulk or wholesale discounts? Yes! We can provide wholesale discounts to stockists and discounts to those looking to purchase multiple pieces of the same item (for example, if you'd like to purchase multiple kimonos for your bridesmaids). Please contact us at wholesale@kulayan.com with your inquiry. 

 

RETURNS & EXCHANGES:

We want you to be happy with your Kulayan purchase! If you're for any reason unhappy with a purchase, please reach out to us as soon as possible. We would love the opportunity to make it right for you.

Please email us at returns@kulayan.com to start your return

  • Returns should be mailed back to us within 30 days.
  • Items must be in original condition and must not have been worn, altered or washed. All tags and packaging must remain in place.
  • We recommend shipping with a reputable carrier and including tracking and insurance. Please note that we are not responsible for returns that are lost in transit.
  • Intimates - For hygiene reasons, we are unable to accept returns of underwear.
  • We are currently unable to process exchanges, so we ask that you return the item in question and re-purchase the correct size/color.
  • Refunds are processed to the original method of payment. Please allow at least 5 days for refund processing. We will email you as soon as the refund has been processed.

SHIPPING:

  • All orders are shipped with the United States Postal Service from California
  • Please allow 3-5 business days for us to process and ship out an order
  • Domestic orders shipped with standard mail take about 4-8 business days to arrive from the date of shipment
  • International orders shipped with standard mail can take anywhere from 2-5 weeks to arrive. Please note that the buyer is responsible for all customs and import duties associated with a purchase.
  • In need of expedited shipping? Please contact us at hello@kulayan.com before purchasing!