After we receive your order, you will receive a confirmation email. All orders are shipped out within 3-5 business days. If there are any problems with your order, we will contact you immediately. Once your item has shipped, we will send out another email with the tracking # (if applicable).
Domestic orders are shipped with USPS First Class or Priority Mail and can take up to 12 business days to arrive, from the date of purchase. International orders are shipped with USPS First Class Mail and can take anywhere from 2-6 weeks to arrive (generally around 3 weeks). If you'd like expedited shipping, please contact me before placing an order!
Please contact us at firstname.lastname@example.org so we can further assist you!
Some countries, mostly in the EU, do charge an import tax. Please note that this tax will be collected by your local post office and will be paid to your government. Kulayan is not responsible for this tax.
We know that online shopping can be tough, so we definitely accept returns and/or exchanges on non custom items! If you'd like to return or exchange an item you've received, please contact us at email@example.com with the subject "Return/Exchange." Please contact us within 1 week of the original delivery date of your item, otherwise your item may not be eligible for a return/refund.
After you've contacted us to discuss your return at firstname.lastname@example.org, we will ask you to mail the item back to us (our headquarters is in San Francisco, CA). Once we receive the return, we will issue a full purchase price refund (minus original shipping cost). Please note that bolero returns are processed with a $10 restocking fee (not applicable to all other designs).
After you've contacted us to discuss your exchange at email@example.com, we will ask you to mail the item back to us (our headquarters is in San Francisco, CA). Once we receive the return, we will invoice you a flat rate shipping cost of $5 for domestic exchanges and $13 for international exchanges. This shipping cost will cover the cost of shipping out the exchanged item.
Each item will come with a care wash sticker. If your order contains multiple pieces, each piece will come with their own care wash instruction.
We make our designs in very, very small batches. Once an item is sold out in particular print or size, it usually will not be restocked. If you see an item you like, we suggest purchasing it as soon as you see it's available!
We do not offer any customizations on any items from our shop, except for items from our Graphic Appliqued Sweaters line. If you'd like a custom saying, city or message on any of our sweatshirts or hoodies, please contact us at firstname.lastname@example.org.
Please email us at email@example.com with your bust, waist, hip measurements and we will do our best to assist you!